Returns and Refunds Policy

Please choose carefully as we do not refund for change of mind or regrets, however we happily exchange goods for incorrect sizing.

Prior to sending an exchange or return, please contact us at customerservice@tjmaxx.com.au. It is at the seller’s discretion to send either a replacement, offer an exchange or facilitate a refund, subject to stock availability.

For a return or exchange to be accepted, the item:

• Must be returned within 30 days of purchase
• Must have tags attached
• Must not have been worn
• Must not be damaged or soiled
• Must not be altered by you in any way

Refunds and returns are not available on promotions or sale items.

In accordance with Australian Health Regulations, we do not permit the return of intimate apparel such as hosiery, adhesive and silicone bras and items of like nature.

The buyer is responsible for return postage, and we prefer returns or exchanges to be sent via registered post as we will not be liable for missing returns. In addition, exchanges may incur an additional $7.50 postage fee (except for damaged goods or incorrectly sent orders.)

We are committed to providing quality apparel, however, if you should receive a faulty product we will happily exchange it or refund your purchase by crediting the account or credit card you used for the original purchase. Please note: faulty products must be complete with tags when they are returned to us.

Vouchers

TJ Maxx uses vouchers for promotional purposes from time to time. Vouchers are in AUD. No cash redemption is possible. Voucher use is strictly limited by the terms and conditions available at the time of voucher purchase. TJ Maxx will not be held accountable for customer failure to read or comply with such terms. Vouchers are a one-time offer off the total invoice amount and may be limited to a certain brand. Each voucher code may only be used once by entering it during the check-out process.

Orders and Cancellations

Your receipt of an electronic order form or confirmation does not signify our acceptance of your order, nor does it constitute confirmation of any offer on our part to sell. TJ Maxx reserves the right at any time after the receipt of your order to accept or decline for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by credit and fraud avoidance standards. We may require additional verifications or information before accepting an order.

TJ Maxx also retains the right to cancel your order if:

• You provide an unauthorised credit card
• We are unable to process payment on the credit card provided
• You provide invalid personal details
• The product has become unavailable

TJ Maxx will notify you before cancelling your order.

We endeavour to facilitate refunds as quickly as humanly possible. We refund to the card or account used for the original purchase.